Merchandise purchased with the Singles Day promotion is classified as sale merchandise and will not be eligible for a refund, however it is eligible for an exchange or credit.
For all returns, please visit our Returns Portal
For exchange or credit:
Received by Parlour X within 10 calendar days from the date the merchandise is deemed to have been delivered to your shipping address or taken to your local post office for collection.
Once we have received the returned item and have ensured the merchandise is in new and unused condition with the designer garment tags attached in its original position, we will either dispatch a new item or arrange a refund. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.
Please note that time is of the essence. If the conditions stipulated by Parlour X are not met, including as to timeframes, Parlour X will have no obligation to refund, exchange or return the merchandise to you. You may arrange collection at your own expense.
Merchandise that is damaged, or soiled in transit to Parlour X will not qualify for refund or exchange under this Returns Policy.
Parlour X strongly recommends you return your item by registered mail such as FASTWAY Couriers or Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Parlour X will not take responsibility for any undelivered merchandise.