What does pre-ordering mean?
Enjoy early access to upcoming collections, securing coveted items before they sell out. Once your order is placed, we will deliver it to you as soon as it’s available.
How do I pre-order?
Look for products marked ‘PRE-ORDER’. Simply select the styles you love, choose a size and then add it to your Shopping Bag and proceed to Checkout as usual.
When will my pre-order arrive?
Once you have pre-ordered your item, we will ship it to you as soon as it becomes available. Once your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.
Please note that when purchasing a pre-order piece, items from our current collection in your Shopping Bag won’t be shipped until the pre-order is ready to be sent. If you prefer to receive current pieces sooner, please place a separate order. If you have any queries about the delivery window for a specific product, please contact Customer Care for assistance on +61 2 9331 0999.
Can I change the size of my pre-order?
If you would like to make any changes to your pre-order, please contact us within 10 days of placing your order. After this time, we won’t be able to make any changes. Please note, any changes are subject to availability.
Can pre-ordered items be returned?
Pre-orders cannot be refunded, but if your purchase isn’t quite right, you can return or exchange your pre-order within 10 days of receipt. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +61 2 9331 0999.
Please note that no sign-up discounts can be used on Pre-Order