We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time.
For delivery within Australia, we endeavour to ship your order within 1-3 working days, with delivery likely to be made within a further 1-3 working days. Our delivery charge within Australia is currently AU$20.
International delivery is via FEDEX and will be charged at $60 for shipments under 2.5 kilograms, and AU$10 for every kilogram thereafter. International delivery should take approximately 3-5 working days. Compulsory insurance will be charged to international deliveries: AU$5 for deliveries valued AU$0-$1000; and an additional AU$5 for every AU$1000 increment (or part thereof) thereafter.
“Working day” means a day that commercial banks are open for business in Sydney, Australia.
If you wish to track your shipment please email us at [email protected] and we can either track the shipment for you or we can email you a tracking number which can be used on the FEDEX website. Delivery timeframes are approximate and should your delivery not be made within the timeframe specified we will make every effort to notify you and to rectify the situation as quickly as is practically possible.
Please note, your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Parlour X is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control.
If you chose to refuse a shipment from Parlour X, you are responsible for the original shipping charges, duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.
All products purchased from the Website (or email / phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Parlour X. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise, passes to you when Parlour X delivers the merchandise to the carrier.